Frequently Asked Questions (FAQs)
Orders
How do I place an order?
- Just browse our collections, pick your product, choose your size and color, click “Add to Cart,” and proceed to checkout.
Can I change or cancel my order after placing it?
- If your order hasn’t been processed yet, contact us as soon as possible via support@maiteez.com or on our social pages. Once shipped, it cannot be changed or cancelled.
Can I place a bulk or group order?
- Yes! We offer bulk pricing for 10+ pieces. Email us for a quote.
Shipping
Do you deliver outside Bangladesh?
- No, we currently only ship inside Bangladesh.
How long does delivery take?
Dhaka: 1–2 business days
Outside Dhaka: 2–5 business days
What are the delivery charges?
Inside Dhaka: ৳60
Outside Dhaka: ৳120
FREE shipping for orders above ৳999
How do I track my order?
- Once your order is shipped, you’ll receive a tracking number via SMS or email. You can also message us for updates.
Payment
What payment methods do you accept?
We accept:
Cash on Delivery (COD)
bKash
Nagad
Rocket
Debit/Credit Cards via SSLCommerz
Can I pay in cash when the product arrives?
✅ Yes! We offer Cash on Delivery (COD) all over Bangladesh. Please keep the exact amount ready when the courier arrives.
Products
What sizes do you offer?
- Most designs are available in S to XL. Size charts are available on each product page—please check before ordering.
Will the product look exactly like the photos?
- We try to match product photos as closely as possible. Minor color differences may occur due to lighting or screen differences.
Do you restock sold-out items?
- Some drops are limited edition and may not return. Follow us on social media for restock announcements.
Custom Orders
How does “Write Whatever” work?
- Choose the customizable T-shirt, enter your custom text, and we’ll print it! It takes 2–3 business days to prepare.
Can I upload my own design?
- Not yet! We only support custom text-based designs at this time.
Returns & Exchanges
Can I return a product?
- We currently don’t offer refunds, but we do accept exchanges for wrong or damaged items.
What if I receive a wrong or damaged item?
- Contact us within 3 days of receiving the item. Send photos and your order ID to support@maiteez.com, and we’ll help you out.
Do you accept size exchanges?
- Unfortunately, we don’t accept size-based exchanges. Please double-check the size chart before ordering.
Packaging & Gifting
What’s inside the package?
- Each order comes in premium packaging with frosted ziplock, custom sticker, butter paper wrapping, and a thank-you card.
Can I add a gift message?
- Yes! Leave your message in the order notes at checkout or email us right after ordering.
Support
How do I contact you?
You can reach us at:
📧 support@maiteez.com
📲 Message us on our Instagram or Facebook page
When are you available?
- Our team replies to messages from 10 AM – 9 PM (Sunday to Thursday).
